You must read my terms and policies before placing an order.
By placing an order you are agreeing to obey each and every policy and rule listed on this website!
Breaking any of these rules may result in consequences.
PAYMENT
All payments will be sent through Paypal or Etsy. (Unless otherwise stated or discussed.)
A mandatory 50% non-refundable deposit is required up front, to place an order and reserve a spot in queue.
There are two options of payment when placing an order;
50% (non refundable deposit) up front and the last 50% plus shipping costs on completion of the plush order
OR
full 100%(50% of this is your non-refundable deposit) up front and then shipping costs sent on completion of plush order.
A shipping cost will be calculated on completion of your order and the order must be paid in full before the package will be shipped out.
Taxes and Duties may be incurred through delivery. These customs fees are not included in your shipping cost and must be paid by you when you receive your package.
All prices listed are in Canadian Dollars(CAD).
CAD is accepted only. (Paypal or Etsy will determine your currency conversion for you.)
If I have not received full payment(including shipping costs) within 6 months of your order completion(and I cannot get in contact with you, or have not got a response) you are automatically forfeiting your order and no refunds will be made.
I have the right to re-sell any whole or parts of the order to compensate for lost time and work.
POLICIES AND INFORMATION
Any plush toys bought from me is not to be re-produced or altered in any way, by any persons and/or company. Altering your plushie will void your warranty.
I will not take on any orders for licensed and/or copyrighted characters, which includes but not limited to Pokemon, My Little Pony, Disney characters. etc.
My plushies are pieces of art and are meant for collection, decoration and recollection.
As most of my plushies have been hand painted and detailed, they are not recommended for small children.
I will not be held liable for any mishandling of my handmade plush animals.
I will not be held responsible if one of my handmade plushies is given to younger children.
By purchasing a plush order, you are giving me permission to use your reference photos, to show off the plush representation as examples, as I see fit (In my Etsy store, on my website, on my social media pages etc.)
You will be kept up to date along the progress of your order.
Most of my work in progress photos will be posted to any of my social media accounts listed here.
SHIPPING POLICIES
I ship to Canada and the United States only.
I ship all orders through Canada Post/USPS. You can track your package on either website depending on your location.
All orders sent out include a tracking number and appropriate insurance coverage.
Your order will not be shipped until full payment (including shipping cost) is received.
Shipping will take approximately 6-10 business days to ship to US and Canada. Allow up to 3 weeks to ship, before contacting me.
Taxes and Duties may be incurred through delivery. These customs fees are not included in your shipping cost and must be paid by you when you receive your package.
Make sure to provide a proper address where you will be able to receive the package.
If you plan on moving before or within the work time, make sure to contact me to have your package sent to the correct address at the correct time.
I will not be held responsible for damaged packages through the shipment process.
All packages dropped off at the post office by me are in clean and stable condition.
I can not control what goes on in the shipping process.
If your order arrives in a damaged state please read the Warranty/Repairs Section and then contact me to have the situation dealt with.
If the package is returned to me due to the following reasons...:
-If you fail to collect the package once it has been delivered.
-Wrong address provided by you
-You have moved addresses within shipment/transit time without notifying me.
YOU are resonsible to re-pay the shipping costs to have the package re-shipped to you.
CANCELLATIONS AND REFUNDS
If you must be cancel your order for any reason (before the plush has shipped), you will be refunded any payments made except the 50% non-refundable deposit.
I retain all rights and ownership to any work started or completed on a cancelled order. I have the right to re-use or sell anything completed so far (With exceptions of changing anything to not infringe on your character).
If you receive your order and you are not completely satified with it, you must contact me right away.
If there is a change that needs to be made, we can discuss how to go about shipping it back and having it fixed.
If you'd like a refund, contact me first and we can arrange to have your order shipped back.
In order to receive any type of refund, your order must be sent back in perfect condition, as I had sent it.
WARRANTY
All orders include a one year warranty from the day the full payment was completed.
This warranty will cover any small damages occuring with light use.
Your warranty is automatically void if any of the following happens:
-The plush has been altered in anyway. (ie. Painting, trimming, cutting, adding, removing etc.)
-Poor preservation of the plush. You are responsible for taking good care of the piece! Store them in a safe spot, away from rough housing, kept out of direct sunlight and make sure to keep them clean.
-Misuse.
CLEANING INSTRUCTIONS
WARNING: Washing your plush may result in fading and/or bleeding of fabrics, as most of my work has been hand painted and detailed.
If you really must clean your plush, use a soft cloth with cold/luke warm water and very lightly surface wash the plush.
Let air dry
Do not put the plush through a washer and/or dryer. Doing so may permanently damage the plushie and will automatically void your warranty!